Business and Consumers, It’s YOUR business and your customers.
Today I had a troublesome experience with a representative of a company. This unpleasant experience was completely uncalled for.
I have a hearing problem. I do everything in my power to LISTEN. If the person on the other end is whispering or speaking really, really fast, or even with an accent——it does make communication very difficult or downright impossible. When I hear the person speak, I will let them know that I am HOH and would they please speak, louder (if that’s the problem), slower (if that’s the problem), or to at least inform them that with my hearing problem, an accent makes a difference. I do not say that in an impolite way and I usually add—it’s my hearing, I’m not trying to say anything against you but in order to hear you, well——-we have to work around my being able to hear and understand you. I mean, what else can I do?????
I called a company and after I saw the female that I got was speaking very, very low—-really a sort of whisper—-to me. I told her that I was HOH and could she please speak louder. She said something—-I heard the noise of someone speaking but I could not “hear” a thing she was saying. I told her again, I still can not understand you, I hear a voice but it’s so soft that I can not hear a thing you are saying and it is quite important for me to be able to hear you to carry on a conversation.
I am well aware of how people speak and when they try to raise their voice or some volume on their end, without screaming, etc. But, she was NOT doing that. I asked for someone to speak with that was trained in how to speak with a HOH person. Suddenly, she SCREAMED, at the top of her lungs. “CAN YOU HEAR THIS???” Well, that was uncalled for.
I then told her that there was no need for that. I also told her that I was HOH and that I could not help that but that SHE could help being mean and rude. I also told her that I sure did hope that her company DID record the conversation, as they said before I spoke with her—-so that they would KNOW exactly how she conducted herself.
She then apologized and said that she does have a “soft” voice. Well, since she knew that she has a “soft” voice—-and I was asking for her to at least get me someone that I could talk to and she didn’t—-that is NOT a good thing. I repeated to her that I can’t help being HOH and she could help being HATEFUL and RUDE. It’s funny though, after that her voice became a normal voice that I could hear. (Now, why couldn’t she just do that at first?????) It wasn’t that she “couldn’t” it was that she “wouldn’t”.
Business owners, CEOs, Supervisors, AND employees need to be aware of this type of behavior. It’s BAD for business! It is the image customers get of your company. Rude, inconsiderate, hateful, don’t care, etc. Is that how you want your company to look?????